Poor Customer Service
Poor customer service… What a simple mistake!
You would think that every company, big or small, would understand the importance of customer service.
However, whilst searching on a big PLC’s website it was clear to me that this simply is not the case.
There is just no excuse for poor customer service, whether you are a small business or a massive PLC!
When was the last time you thought about the journey your customer goes on when they want to get in touch with you?
In this week’s video find out more about the poor customer service I received and how to NOT make this mistake…
In this video Kim explains the consequences of poor customer service.
Here at KMA Accountancy we are here to support. If you’d like some help when it comes to growing your business then drop us an email at wecare@kmaaccountancy.co.uk or give us a call on 0161 410 0020.
Speak to you soon!
Remember, Not all accountants are the same!
It is important that you take professional advice before making any decisions based on the information that you learnt here. While every effort has been made to make sure it is accurate it cannot be precisely tailored to your personal circumstances. This article is for general information only and no action should be taken, or refrained from, as a result of this information. Professional advice should be taken based on specific circumstances in each individual case. Whilst we endeavour to ensure that the information contained in the article is correct, no liability will be accepted by KMA Accountancy which is a trading name of Kim Marlor Associates Ltd or damages of any kind arising from the contents of this communication, or for any action, inaction or decision taken as a result of using any such information.
Tags: Customer Journey, customer service, Poor customer service, Small business
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on Monday, February 7th, 2022 at 4:28 pm and is filed under Blog, Knowledge Centre.
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